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We accept returns for all orders, except wholesale orders or custom made orders.
Wholesale orders are considered +10 units/items of the same listing (more than 10 items, ex: 25, 50,100, 1000 etc) are NON-REFUNDABLE.
Custom made orders are items that are made just for you in which we cannot accept a return as we would not be able to resell it.
Please contact us within 7 days of receiving your order if you wish to return your order in exchange for a 100% full refund (including the cost of shipping to you which was already included in the price you paid). Please drop off your return to a postal carrier of your choice and provide the tracking details back to us within 14 days of receiving your order.
You will be required to pay for the shipping back to us, unless the item you purchased mentioned "FREE RETURN" on the product page before purchasing (which can be a promotional offer from time to time). FREE RETURNS are offered to selected countries which include: USA, Canada, Australia, the UK, France, Italy, Spain and Germany. You can contact our friendly customer support team for instructions on how to return. Please contact us within 7 days of receiving your order if you wish to claim a free return service.
Return postage will come at your own expense. Any postal service that provides a tracking number with shipment can be used to send your order back to the original point of dispatch which can be seen by using your tracking number. We do require a tracking number so we know when to expect your return and confirm you have indeed sent your order back in original, unused condition to be issued the full refund. If you decide to use your product before returning for a full refund, we reserve the right to deduct an appropriate amount from your full refund to cover the loss in value on the product.
In the likely event you have:
1. Received the incorrect order
2. Received a damaged order
3. Received a product with a quality issue
Please reach out to us within 7 days of receiving your order and attach a couple of photos in your email. Our friendly customer service will be happy to assist you with a full refund or prepaid return label (which option will be determined by the customer service representative). If you do not return your order within 14 days, you cannot be issued a refund and will have forfeited your refund after this period.
**30 Calendar Day Guarantee**
For all items with this option listed, please contact us within 30 calendar days and return your product within the same 30 calendar day period of receipt. The cost of shipping to you and any loss in value will be deducted from the cost of your order upon issuing your refund when your order is confirmed as receipted back. The customer is also responsible for the cost of return shipping to return their order back to the original point of dispatch which can be seen in your tracking number which was provided to you when your order shipped to you. Customers are required to provide the shipping carrier name and tracking number so we know when to expect to receive your return.
